Thank you for shopping with Pole Mart. We value your satisfaction and aim to provide a smooth and transparent process for refunds and returns. Please read our Refund and Returns Policy carefully to understand your rights and our procedures.
1. Eligibility for Refunds and Returns
We accept returns and process refunds under the following conditions:
- The item is unused, in its original condition, and returned within 30 days of purchase.
- The item must be in its original packaging with all tags, labels, and accessories intact.
- Proof of purchase, such as an invoice or receipt, is required for all refund and return requests.
Certain items, such as digital products, gift cards, and perishable goods, may not be eligible for returns or refunds. Please refer to the product description for specific eligibility information.
2. How to Initiate a Return
To initiate a return, follow these steps:
- Contact us at info@polemart.in with your order details, reason for return, and any supporting documentation or photos (if applicable).
- Our support team will review your request and provide instructions for returning the item, including the return address.
- Once we receive the returned item, we will inspect it to ensure it meets our eligibility criteria.
3. Refund Process
Once your return is approved, we will process your refund:
- Refunds will be issued to the original payment method used during the purchase.
- It may take 5-10 business days for the refunded amount to reflect in your account, depending on your payment provider.
- Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective item received).
4. Exchanges
We offer exchanges for items that are defective, damaged, or incorrect. To request an exchange, please contact us within 7 days of receiving the item at info@polemart.in. We will guide you through the exchange process.
5. Non-Refundable and Non-Returnable Items
The following items are not eligible for refunds or returns:
- Downloadable digital products
- Gift cards
- Items purchased during clearance sales or promotions (unless defective or damaged)
- Custom or personalized items
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. Provide photos and a detailed description of the issue. We will either replace the item or issue a full refund, including shipping costs.
7. Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the return is due to our error.
- We recommend using a trackable shipping method for your return. Pole Mart is not responsible for lost or undelivered return shipments.
8. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on this page. Please review this policy periodically for updates.
9. Contact Us
If you have any questions or need assistance with a refund or return, please contact us:
Email: info@polemart.in
We are here to help and ensure you have a positive experience with Pole Mart.